Time passed quickly, in the twinkling of an eye has been the University of the second holidays, a longer time, as the saying goes, to enrich their university life, must be active in learning to participate in social activities. This will not only increase their social experience to earn some money, but also allows you to further understand the community, in practice, the growth of knowledge, exercise their ability to cultivate their own toughness. On my personal this can also improve my interpersonal skills, so I decided to use this summer a good opportunity to good practice and experience the real social life, so I came to a hotel near my home work.
The thought of working here is a very easy thing, did not expect the hotel had on the lack of the waiter, and I only three, so the start boss also did not give me division of specific work, but let us issued three chopped all live the whole package, so the 'command', I have little stuffy, it is to us when the robot ah! But I think since you are here, you may wish to try, I can't just beat a retreat. But this does not try not to know, a try to scare. The first day would be a busy day, at five o'clock in the morning to have people return a house, I quickly climbed up room inventory items, there is no shortage or damage and then relayed to the front desk. Then began cleaning, before he had finished cleaning, is a barrage of check-out, three story I so back and forth on run. Finally into the night, I think it can rest, but there are just go hate these people in the middle of the night, returned home without a real card, so I have to climb up to open the door to them. Also let me did not think of is that I have lost two items in the inventory, the foreman said he bought back to make up. I thought to myself how is such ah! Money arrived haven't earned but was fined, the in the mind is very reluctant, but truth is put in front of me, in the work they say is, said two is two, then captain serious look scared I couldn't say a word to, red faced, they told me: "in the work does not allow the slightest careless, began to speak very clearly, responsible for the other person." I have no way to quibble, this is indeed due to my not serious cause, no way, I had to put the missing that fill. Hey! I think this is the first time to do the work, can be considered to buy a lesson! But my heart a long time can not be calm, always thought that these mistakes should not happen to me, but there are too many but from this thing I deeply understand that want to do a good job very difficult, a little thing. There is always an idea in the mind is not willing to engage in simple and tedious work, but the reason why a house does not sweep the world, we all know, I think everything is difficult at the beginning, I will be serious in the next work.
In August 7th that afternoon, two guests said that they had no hot water, no way we gave a change. They said this room TV is not Taiwan, trying to change the room. Although this is my first time to work, but the customer is the first reason I still understand, so I gave them another room. Did not expect them to open the door has not been inside it said the smell is too bad, but the room has been set, no room can be changed. They're starting to blame our service attitude. At first I was very patient to explain to them. Unexpectedly, they started to criticize the become aggravated, many bad words. They are just looking for a bone in an egg, from the heart of finding fault. Me any longer live fire, unbearable and they quarreled over it, did not expect the man is really ugly, not only didn't apologize to me, but also said that to me. I really can't swallow this tone, while the manager come over, to resolve the matter, but I have no way to escape responsibility, the manager said that I was a new temporary workers to learn how to communicate with the customer, in such a situation occurs is what to do. But there is still a lot I want to learn, just arrived in not a few days happened so many things, I really can not stay in, I seemed to be to get angry, want to dismiss the work, but want to if that fell by the wayside, what also can't learn. Besides, this is not true positive go on the job. I need to learn a lot, fact, society is so complex, all kinds of people, all sorts of things, in order to understand more, increase their life experience, I chose to adhere to, has been done on August 20th. A month of working experience let me know a lot, in the heart also has a very happy and happy, is really a work of a harvest, don't experience wind and rain how can see rainbow. Although only a short period of 30 days, but in the 30 day I know hotel of many workers, get to know the society and all kinds of people, learn to treat people with courtesy, to moderate attitude to communicate with people, the intention of service every customer. Now I was a college student, said the university is half the community, but I think it is distinct, society of people don't like the teacher that give us to explain, their words are sharp, straight stamp to our hearts. But in order to make money, we just have to be patient. A month is over. I got the salary of 900 yuan, money is not much but I was still very satisfied, because I learned books there is no knowledge, an increase of my personal experience.
A month of summer practice too quickly, he slowly got used to the life and the work, mistake is getting less and less, the boss also praised me very strong adaptability and ability to work is also wrong, if after the summer also want to practice to me. Then left, still really a little reluctant to do it. A month of hard work is rewarding and get my wages, really very pleased, but not because of the money can be brought, also not finally put an end to the wage of bitterness, but his efforts with results and return their own practice has also been harvested, thinking about what they really feel the value of that what you learn in this month is how much money can not buy. After the end of the work, I made the following summary:
1, to good communication: met the temper is bad, to really learn to communicate with them, and they are not able to fight, to be calm and they explain what they don't understand, when I see they finally figured out when, my heart is really very successful, of course, and the boss have a good communication, can not always be the some thing to suppress in mind, and sometimes their own at work have what problem should often communicate with boss communication, and timely solve, this work will be dynamic, won't want to quit.
2, to have the patience, and the passion: in work to smile often, it will feel feel very comfortable, feel better naturally, when the customer has any problem, be patient explanation, eager to help customers to solve the problem. This will help us to work smoothly, you can save a lot of time and effort, the whole hotel can also run better.
3, diligence: sometimes some subtle things can let the boss more appreciate you, but also more easily promoted, for example, I am free time to clean the office, sorting files, help the boss busy. The boss praised me hard, there is really pay to pay.
4, must have the good psychological quality and frustration mentality: as a hotel attendant on a daily basis will face the society all sorts of people, due to differences in each person's moral cultivation and quality, so that many of the problems encountered in the work. For example, some customers will be in a variety of ways to make things difficult for you, then you must keep a good state of mind, not with the customer happened something unpleasant. Sometimes a day of work may not be harvested, this time we should not be discouraged, to learn to self regulation, self encouragement, timely self summary, self improvement.
6, to have the spirit of hard work, to persevere: the waiter is a kind of hard work, every day with a smile to face different customers, this life requires us to adhere to, constantly hone.
The social practice summary:
No matter what you do, attitude decides everything.
To do a service, the customer is God, good service attitude is necessary, to get more profits, we must increase sales. This requires that we think customers are thinking, anxious customer anxious, improve service quality language to civility and hospitality to warm and thoughtful, as far as possible to meet customer requirements. As long as you have a service to other people's attitude, you will get the affirmation and help of others, with their enthusiasm to exchange for other people's comfort.
Clear objectives, reasonable design and planning their own.
We now have to according to their own actual conditions for their own reasonable planning, to find their own path of development. To pass, the social practice of the vital understanding of their own professional, rather than blindly complain. To step by step to improve their ability to exercise their own, so that they become social talents, for social services.
Of course there are summarized that I also realize many of their shortcomings and deficiencies, such as lack of initiative work, sometimes the boss said I know do not say, the boss would not have this consciousness to do; lack of social experience, often do some wrong, sometimes offended people do not know the beginning; Congress does not communicate with others, so that always feel wronged and so on, although these are all the more bitter history I, but these are my precious experience, they will become my work and social practice after the lesson, I will strive to be after me and don't make the next summer practice the time of employment the same mistake.
Short of social practice, sped by, in this one, let me from realizing that a lot of things, and these things will let me a lifetime. When I came home my father and mother said that I really have changed a lot, become more sensible, filial piety, and more than a lot of temper. School let us go to social practice is really very good, will let us benefit from it. Social practice let me know, it is not easy to make money, but also understand the hard work, after it will not be a waste of money.
Social practice has shortened the distance between me and the society, also let oneself in the social practice to open up the field of vision, increased the ability. Society and university is also a place of study and education, in the vast universe, we will be more intense competition for the future to lay a more solid foundation.